Front Desk Agent

Westgate Resorts • Kissimmee, FL

1d • $17 - $17 • Onsite

About The Position

The Front Desk Agent serves as the welcoming face of the property, creating memorable first and lasting impressions for all arriving, in-house, and departing guests.

Requirements

• Previous experience in customer service or hospitality preferred but not required.
• Experience handling cash, credit card transactions, or using a point-of-sale system is helpful.
• Comfortable using phones and basic computer systems.
• Must work weekends and holidays, including night shifts ( i.e., Second shift & Late second shift).
• Availability for potential overtime.
• This individual must possess and adhere to the following core values: Integrity – Doing the right thing when no one is looking. Passion – Creating a positive impact. Work Ethic – Taking pride in your work.

Nice To Haves

• Additional hospitality or customer service training is a plus.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room key and escort instructions to Bellhop.
• Transmit and receive telephone messages.
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests' accounts.
• Compute bill, collect payment, and make changes for guests.
• Make and confirm reservations.
• Able to listen and find solutions to guests problems

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees