FRONT DESK AGENT

Expotel Hospitality • New Orleans, LA

3d

About The Position

The Front Desk Agent serves as the primary point of contact for guests at our accommodation facility, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining high standards of customer service throughout the guest's stay. The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries and concerns promptly and professionally. Additionally, this position involves coordinating with housekeeping and maintenance teams to ensure rooms are ready and any issues are resolved swiftly. Ultimately, the Front Desk Agent contributes significantly to guest satisfaction and the overall reputation of the establishment.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or accommodation services.
• Basic computer skills and familiarity with property management systems.
• Excellent verbal and written communication skills in English.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Experience using hotel management software such as Opera Cloud,  Maestro, or similar platforms.
• Additional language proficiency beyond English.
• Certification in hospitality or customer service training.
• Strong knowledge of local area attractions and transportation options.
• Demonstrated ability to handle cash and process financial transactions accurately.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Manage guest check-in and check-out processes efficiently using property management software.
• Handle reservations, cancellations, and modifications accurately and promptly.
• Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
• Coordinate with housekeeping and maintenance departments to ensure room readiness and resolve any guest issues.
• Process payments, issue receipts, and maintain accurate records of transactions.
• Provide guests with information about hotel services, local attractions, and transportation options.
• Maintain the cleanliness and organization of the front desk area.
• Adhere to all safety, security, and privacy policies to protect guests and hotel property.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED