Front Desk Agent

Marcus Corporation•Madison, WI

10h•$16 - $18•Onsite

About The Position

Are you energetic, outgoing, and passionate about delivering outstanding guest service? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and be one of the first friendly faces our guests see when they arrive. We are currently seeking a Front Desk Clerk who thrives in a fast-paced, guest-focused environment. If you enjoy interacting with people, solving problems, and creating welcoming experiences, this may be the perfect role for you.

Requirements

Ability to stand and move throughout the front office while performing essential job functions
Strong communication skills, including the ability to read, write, and speak English clearly
Basic to moderate computer skills with the ability to accurately input and retrieve information
Strong attention to detail and problem-solving skills
Observational and visual ability to detect emergency situations
High school diploma or equivalent required

Nice To Haves

Previous hotel or front desk experience is a plus, but not required

Responsibilities

Greeting and welcoming guests upon arrival and departure
Checking guests in and out of rooms accurately and efficiently
Selecting appropriate room assignments based on guest needs
Responding to guest requests, questions, and concerns in person and by phone
Handling and documenting guest issues, escalating concerns to management as needed
Providing information about hotel amenities, outlets, services, and the local area
Answering phones promptly and professionally while accurately inputting information into computer systems
Maintaining cash handling accuracy, including responsibility for a personal house bank
Assisting with luggage storage when necessary
Remaining calm, alert, and professional during busy periods or emergency situations
Effectively working with internal and external customers, using patience, tact, and diplomacy
Performing additional duties or projects as assigned

Benefits

A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
Free employee parking (when available) or Metro bus passes
“Two for one” movie coupons at Marcus Theatres
Ability to transfer to other Marcus properties while maintaining your service status
Early wage access
Paid time off
Medical, dental, and vision insurance (available for full-time associates after 30 days)
Company-paid life insurance, employee assistance program, and 401(k) with employer match
Hilton-branded training and growth opportunities