Front Desk Agent

French Lick Resort • Pine Springs, MN

50d

About The Position

Our hotel has a new name and a new style - Larkspur Landing, opening October 2025! Looking for a qualified Part-Time Front Desk Agent to join our fun and eccentric TEAM. Previous hotel experience preferred but not required. Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude. Come find out what makes this a great place to work! A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests

Requirements

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
• Team Player: Works well as a member of a group (Required)
• Language (Advanced)
• 1 years: Hotel guest service experience or reception experience is preferred.

Nice To Haves

• Previous hotel experience preferred but not required
• Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude
• Hotel guest service experience or reception experience is preferred
• Behaviors Thought Provoking: Capable of making others think deeply on a subject (Preferred)
• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Motivations Preferred Self-Starter: Inspired to perform without outside help Preferred
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• High School (Preferred)
• Associates (Preferred)

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees