Front Desk Agent

Auberge Collection•Washington, CT

About The Position

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

Requirements

1 year in a similar role
Strong interpersonal and communication skills
Ability to handle multiple tasks efficiently
Familiarity with hotel management systems and basic computer skill

Responsibilities

Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Benefits

Medical, Dental, Vision plans
Flexible Spending Accounts
Health Savings Account
Basic Life and AD&D
Team Member Stay Discounts
Employee Assistance Program
Tuition Reimbursement
Task Force Opportunities
Career Growth
Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
401(k) program and receive a 4% match on employee contributions after one year.
Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.