Front Desk Agent

Sioux Falls Clubhouse•Sioux Falls, SD

About The Position

We are looking to add an upbeat Front Desk Agent to join our team in assisting with all aspects of hotel guest’s accommodations. Applicants must be self-motivated in a customer service-oriented atmosphere and must have a full understanding of the importance of working as a team to provide great customer service to our guests. Must feel comfortable in all situations, showing confidence and able to make fast decisions in any situation. Full time and part time available, includes weekends and holidays. Primarily seeking afternoon availability with shifts ranging from 1pm-9pm and 3pm-11pm.

Requirements

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software
Customer service experience
Excellent communication and organizational skills

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting all necessary information
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Monitor all areas of the hotel to assure secure and safe.
Maintain updated records of bookings and payments.
Document any guest comments/maintenance requests.
Maintain all areas of the front desk.