Front Desk Agent

Solitude Mountain Resort•Solitude, UT

1d•Onsite

About The Position

Solitude Mountain Resort is seeking a friendly, professional, and service-oriented Front Desk Agent to join our lodging team. This position is responsible for managing front desk operations, providing exceptional guest and homeowner service, and ensuring a welcoming and efficient experience for all guest and visitors. As the first point of contact, the Front Desk Agent plays a vital role in representing the resort and creating a positive first impression. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to delivering outstanding hospitality. We are excited to grow our team and offer employees access to the unique perks and benefits that come with being part of the Solitude Mountain Resort family.

Requirements

Previous guest service experience preferred
Dedication to delivering the highest level of guest service
Excellent verbal and written communication as well as problem-solving skills
Attention to detail
Basic accounting skills
Willing to work flexible work schedules that may include holidays and weekends
Capable of standing for extended periods of time
The ability to work independently, without supervision
The ability to multitask- prioritize and address issues accordingly
Intermediate computer navigation skills, use of office suites, and the ability to learn/navigate new software
Must be 21+ with clean driving record.

Responsibilities

Provide exceptional guest service
Process arrivals and departures while assisting with guest accounting
Receive inbound and in-house phone calls, booking reservations and assisting with interdepartmental questions
Respond to guest requests in a timely manner
Respond to lodging, guest folio, and general inquiries via email promptly
Log all maintenance items/requests and follow up on completion, assisting when appropriate
Prepare various daily reports- occupancy, arrival, departure, etc.
Assist with shoveling snow as needed in the front desk general area
Prepare and maintain lobby coffee service
Light housekeeping- assist with keeping lobby and back areas clean
Assist guests when needed with bell service and valet

Benefits

Work & Play in the Mountains: Embrace the stunning Wasatch Mountains.
Connect with fellow mountain enthusiasts.
Benefits: Access to select Alterra Mountain Company Destinations.
Free Solitude season pass for you and eligible dependents.
Discounts on solitude lift tickets for friends and family.
Discounts on food, rentals, retail, and lessons.
Other Perks: Comprehensive medical, dental, vision, and life insurance for eligible employees
Pro deals with outdoor brands.
Generous 401(k) plan with company match.
Free counseling service through Employee Assistance Program.