Front Desk Agent

Stanford Hotel Group • Boca Raton, FL

63d • Onsite

About The Position

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.

Requirements

• Applicants must possess excellent customer service and computer skills
• Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays
• Ideal candidate has previous OnQ and hotel experience

Responsibilities

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Check departing guest out of the the hotel as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints
• Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
• Deliver and maintain Hilton's Brand Standards.

Benefits

• Vacation, Sick and Holiday Pay
• 401(k) with company match of 4%
• Medical, Dental, Vision and Life Insurance
• Short and Long Term Disability
• Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance
• Hilton Team Member Travel Discounts
• Free Uniforms, Safety Shoes and Team Member Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 251-500 employees