Front Desk Agent (Summer Season)

Boyne Resorts•Petoskey, MI

About The Position

Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else. The Front Desk Agent will be responsible for handling front office reception and administration duties. This includes, but is not limited to: warmly greeting each and every guest and colleague, answering phones, handling company inquiries, completing guest registration and room assignment, as well as cashier work. Candidate must possess ability to handle a variety of tasks/requests at one time, and the ability to deal with a diverse set of individuals. Patience and politeness is key.

Requirements

Must be available weekends, weeknights, and holidays
Applicants must be 18 years old
Long periods of standing required
Computer skills are mandatory

Responsibilities

Welcome, greet, and make guests feel comfortable and valued for the duration of their visit
Properly perform check-in/check-out procedures in regards to guest accounts
Keep accurate account of monies in cash drawer
Answer phones
Respond promptly and courteously to any guest request
Keep professional attitude and demeanor during all guest interactions
Demonstrate a working knowledge of resort services/functions and community events, including details such as: dates/times/locations