Front Desk Agent - Summer 2026

Makar Hotels And Resorts LMR LLC•Big Sky, MT

9h•Onsite

About The Position

At the heart of every exceptional stay is a Front Desk Agent. As the first point of contact for our guests, you’ll be a key part of creating lasting impressions. Your role will involve delivering seamless front desk and concierge services, managing check-in and check-out processes, providing thoughtful recommendations, and ensuring guests feel at home throughout their stay. This position is perfect for someone who thrives on meaningful interactions, enjoys problem-solving, and values teamwork. We’re seeking an individual with a genuine passion for hospitality, excellent communication skills, and a proactive attitude. The ideal candidate is resourceful, detail-oriented, and delights in exceeding guest expectations. If you love engaging with people, have a knack for logistics, and enjoy sharing insider tips about the local area, you’ll feel right at home here.

Requirements

Valid driver’s license required; must be comfortable driving in snow and icy conditions.
Due to company insurance requirements, must be at least 21 years of age to drive company vehicles.
Strong interpersonal and communication skills; ability to speak and write effectively in English.
Familiarity with the local area and a passion for sharing its highlights.
Proficiency in software systems, including Microsoft Office and Property Management Systems (PMS).
Ability to problem-solve, manage multiple tasks, and adapt to changing priorities.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

Experience in hospitality or customer service preferred but not required.

Responsibilities

Welcome guests warmly upon arrival and assist with check-in, check-out, and room assignments.
Maintain and update guest profiles in the Property Management System (PMS) to personalize experiences.
Provide guests with local recommendations for dining, activities, and transportation logistics.
Escort guests to their accommodations, highlighting cabin features and amenities.
Communicate guest preferences and arrival details with team members through daily reports and meetings.
Manage itineraries, address guest inquiries, and assist with activity scheduling or changes.
Transport guests around the property in company vehicles, often navigating snow and icy conditions.
Collaborate with housekeeping to ensure timely room readiness and special requests.
Handle guest mail, packages, and messages, ensuring prompt delivery.
Foster positive relationships with repeat guests, utilizing systems like ALICE to track preferences.
Support Nordic/Nature activities, retail services, and gear rentals as needed.
Assist with all on ranch transportation, luggage delivery, or housekeeping during peak periods.
Act as a brand ambassador, representing the property with professionalism and enthusiasm.
Uphold company policies, procedures, and service standards.
Assist other departments and contribute to shared responsibilities as needed, including snow removal and general Outpost upkeep.
Contribute to overall Outpost cleanliness, performing daily and assigned cleaning tasks.
Responsible for all front desk vehicle cleanliness.

Benefits

Seasonal Bonus Program:
All hourly employees are eligible for our seasonal bonus program.
You will receive $1 per hour worked and $1.50 per overtime hour worked.
Employees who terminate or resign before the season ends will not participate.
If the season is shortened due to business levels, you will still receive the bonus.
Employees in short-term contracted positions, like Lone Mountain Rangers, are also eligible.
Staff Cafeteria:
Enjoy access to our staff cafeteria, offering 3 meals a day and a variety of grab-and-go items.
Ranch Gratuity:
In addition to your hourly rate, you will receive a ranch gratuity unique to Lone Mountain Ranch.
Ranch-Wide Activities:
During the summer, you have free access (space permitting) to activities like horseback riding, Lone Mountain Rangers, and Yellowstone National Park tours, as well as yoga.
In winter, enjoy access to 50 miles of cross-country ski trails.
Arrival:
Complimentary transportation is provided to and from the airport.
Opportunity to Transition to Full-Time:
After working a minimum of 1560 hours over a 12-month period, you can transition to full-time status.
Full-time benefits include vacation and sick pay, medical insurance (with the Ranch covering 80% of premiums), and voluntary dental, vision, and life insurance (employees are responsible for 100% of the premiums for these benefits).