Front Desk Agent

Marriott • Dania Beach, FL

4d • $19

About The Position

The Front Desk Agent will organize, confirm, process, and conduct all guest
check-ins/check-outs, room reservations, requests, changes, and cancellations.
Secure payment; verify and adjust billing. Activate and distribute room keys.
Process all guest requests and relay messages. Welcome and acknowledge all
guests according to company standards, anticipate and address guest service
needs, assist individuals with disabilities, and exceed all guest expectations.

Requirements

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• 7th/8th grade math skills required.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Answer guest questions and offer information and assistance.
• Answer telephones.
• Check guests in and out.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Maintain keys in secure area.
• Report all unsafe conditions immediately.
• Update information in the computer systems as needed (i.e., post charges).
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Follow checklist for required duties and timelines.
• Process personal and traveler’s checks, handle safe deposit boxes.
• Read, pass on log and communicate with previous shift.
• Run reports and complete them, i.e., high balance, cash basis, etc.
• Other duties as assigned by Supervisor.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees