Front Desk Agent
The Ballantyne Hotel & Spa, Charlotte•Charlotte, NC
About The Position
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will be responsible for managing guest inquiries, reservations, and any issues that may arise.
Requirements
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to multitask and prioritize tasks.
- Attention to detail and accuracy.
- Basic computer skills, including proficiency in property management systems.
Nice To Haves
- Previous experience in the hospitality industry preferred.
Responsibilities
- Greet and welcome guests in a warm and friendly manner.
- Assist guests with check-in and check-out procedures, including room assignments and payment processing.
- Handle guest inquiries and requests promptly and efficiently.
- Provide information about hotel amenities, local attractions, and transportation options.
- Resolve guest complaints and issues in a timely and professional manner.
- Process reservations and cancellations.
- Manage room assignments and room blocks.
- Update and maintain accurate guest records.
- Answer phone calls and respond to emails.
- Maintain a clean and organized front desk area.
- Adhere to hotel policies and procedures.
- Assist with other tasks as assigned.
Benefits
- Medical, Dental, Vision
- Hotel Discounts
- Paid Time Off
- Employee Assistance program
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
