Front Desk Agent - Front Desk Operations
About The Position
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Under the direction of the front desk manager / shift manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of guests.
Responsibilities
- Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
- Maintain thorough knowledge of the property and local attractions to best advise guests, as well as distribute reading material for them.
- Communicate with Customer Care for future reservations via telephone calls.
- Assist with booking guest reservations that are walk-ins.
- Respond to guest requests and communicate with other departments as it relates to those requests.
- Provide alternative options to guests if their requests cannot be satisfied.
- Offering bell assistance to each guest upon departure.
- Perform other duties as assigned, including, but not limited to, assisting Rooms Control based on coverage and business demands.
- Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
- Other duties as assigned.
Benefits
- Medical, Dental, Vision
- Prescription, Life, Accident, Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
