Front Desk Agent | Full Time | Hampton Inn & Suites | Cherry Creek, CO

OCI Hospitality•Glendale, CO

15d•$18 - $20•Onsite

About The Position

Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek! The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Shifts will be a mixture of 7am-3pm & 3pm-11pm. Flexibility is key to be a good fit for this position. JOB DESCRIPTION As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Processing all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Houskeeping to track readiness of rooms for check-in. Communicate parking procedures to guest/visitors. Supply guests with directions and information regarding property and local areas of interest. Run daily reports, identify any special requests, and check reports for accuracy. Complete designated casher and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Requirements

Ideally, you will have 1+ years of experience in a customer service field
High school diploma/G.E.D equivalent
English Language Proficiency
An ability to problem solve
Computer Skills a must
The gift of effectively communicating with others is very important in this role

Nice To Haves

Hotel experience is a plus
OnQ/PEP Hilton experience preferred

Responsibilities

Provide attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout
Maximize room revenue and occupancy
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Houskeeping to track readiness of rooms for check-in
Communicate parking procedures to guest/visitors
Supply guests with directions and information regarding property and local areas of interest
Run daily reports, identify any special requests, and check reports for accuracy
Complete designated casher and closing reports in the computer system
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications