Front Desk Agent

Marriott Vacations Worldwide•Doral, FL

1d•$19

About The Position

Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), w e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Shift: 1st/2nd, 3rd (Overnight) - Full-time position; must be available during weekends and holidays. Where great benefits lead to a life fulfilled.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Specific job duties may differ by property, size of team, or facility.

Responsibilities

Checks Owners/guests into their villas for their stay, and reviews property amenities, ser vices, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc. )
Follow s up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
A nswer s telephone calls and routes calls to the proper department as applicable .
May be asked to assist with bellman and runner duties depending on facility or location.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.

Benefits

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Benefit Eligibility will vary by position
Free on-site parking
Discount at all on-site Food & Beverage outlets while on duty
Work shoe credit through Shoes for Crews twice a year
Hats, sunscreen, and jackets are provided for those working outdoors, as needed
Quarterly celebrations, Associate Appreciation Week, and Housekeeping Appreciation Week