Reception Desk Agent

Trapp Family Lodge • Stowe, VT

65d • Onsite

About The Position

As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment.

Requirements

• Previous front desk, guest service, or hospitality experience preferred
• Excellent communication and customer service skills
• Comfortable using computers and hotel software systems (training provided)
• Ability to multitask in a fast-paced environment
• Strong attention to detail and ability to problem-solve on the spot
• Professional, friendly, and dependable demeanor
• Ability to stand for long periods and occasionally lift up to 25 lbs
• Availability to work weekends, holidays, and varied shifts as needed

Responsibilities

• Greet and check in guests, ensuring accuracy in room assignments and billing
• Provide friendly, knowledgeable assistance on resort amenities, events, and activities
• Maintain thorough knowledge of resort services, family history, and local attractions
• Handle guest concerns or requests with professionalism and care
• Manage reservations, activity bookings, dining arrangements, and folio charges
• Uphold front desk cleanliness and guest confidentiality at all times
• Assist in training new team members and support communication across departments
• Maintain a $400 cash bank and follow cash/credit handling protocols
• Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with employer contribution
• Flexible Spending Accounts (medical & dependent care)
• Paid time off (2+ weeks to start)
• Bereavement leave
• Employee Assistance Program
• Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons
• Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast
• Free staff meal during 8-hour shifts
• 20% dining and retail discounts
• 50% off massages
• Free access to most guided property tours
• Lodging discounts for friends and family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees