Front Desk Agent

Pyramid Global Hospitality•Philadelphia, PA

1d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated Front Desk Agent for the Hilton Philadelphia at Penn’s Landing. This role involves creating a memorable first impression for guests, checking them in, registering them, and serving as a knowledgeable resource about the hotel, its amenities, and the local area. The ideal candidate will have an engaging personality, enjoy interacting with people from diverse backgrounds, and be dedicated to providing exceptional customer service and 'WOWing' guests. This position offers a significant opportunity for career growth within the hospitality industry at a world-class property. Pyramid Global Hospitality emphasizes a 'People First' culture, offering a supportive and inclusive work environment focused on diversity, growth, development, and employee well-being across its over 230 properties worldwide. The Hilton Philadelphia at Penn’s Landing is uniquely situated directly on the Delaware River Waterfront, featuring 350 guest rooms and 24,000 square feet of meeting space, with newly renovated rooms offering city or river views.

Requirements

High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.