Front Desk Agent - Hilton Motif Seattle

Hilton•Seattle, WA

5d•$24 - $24•Onsite

About The Position

The Hilton Motif Seattle is looking for its next Front Desk Agent to join their dynamic team! Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums, and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, approximately 28,000 square feet of meeting space, and 319 newly redesigned rooms. Come join the Hilton Motif Team, where you will find an award-winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle team! The ideal candidate should have at least one year of customer service experience and minimum 6 months of hotel front desk experience, with schedule flexibility. Shift Pattern: Full-Time Shifts: AM/PM shifts, weekends, and holidays required Hourly Range: $23.50 per hour - $24.00 per hour (based on applicable and specialized experience and location) The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage – for you and your family (when you avg 80+ hours a month). Vision, dental, life and disability insurance Mental Health Resources Best-in-Class Paid Time Off (PTO) – you will accrue up to 18 days/144 hours in the first year Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate). Go Hilton travel discount program: 110 nights of discounted travel per calendar year Matching 401(k) Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Access to your pay when you need it through DailyPay Other Compensation Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated at time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, and late check out fees. Eligible for up to 15% commission pay out. Complimentary meals in the cafeteria while on shift Commuter Benefit - Unlimited city and county public transit for only $20/mo.

Requirements

At least one year of customer service experience
Minimum 6 months of hotel front desk experience
Schedule flexibility

Responsibilities

Assist Front Office leadership with the checking in and checking out of guests.
Respond to guest inquiries and in a timely, friendly, and efficient manner.
Provide driving and/or walking directions to guests to local destinations.
Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
Provide or obtain accurate information.

Benefits

Medical Insurance Coverage – for you and your family (when you avg 80+ hours a month).
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you will accrue up to 18 days/144 hours in the first year
Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).
Go Hilton travel discount program: 110 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated at time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, and late check out fees. Eligible for up to 15% commission pay out.
Complimentary meals in the cafeteria while on shift
Commuter Benefit - Unlimited city and county public transit for only $20/mo.