Front Desk Agent

Four Seasons Hotels and Resorts • St. Louis, MO

2d

About The Position

We are currently seeking qualified candidates for the position of Front Desk Agent. The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The Front Desk Agent welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

• Excellent personal presentation
• Interpersonal skills
• Good problem solving ability
• Proficiency in Hotel property management systems
• Fluency in reading, writing, and spoken English
• Continuous standing for 8 hours a day
• Outgoing personality
• Can-do approach to any task

Responsibilities

• Welcomes and registers hotel guests
• Explains accommodations
• Establishes credit or method of payment
• Checks guest out of the hotel
• Prepares and explains the bill
• Responds to guest requests
• Accurately assesses guest needs and requests
• Adds personal recommendations and touches to achieve maximum customer satisfaction
• Complies with all Four Seasons’ policies

Benefits

• Lucrative salary!
• Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!
• Time off plans starting at day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees