Front Desk Agent and Night Audit - StudioRes by Marriott Fort Myers

Concord Hospitality•Fort Myers, FL

55d

About The Position

Front Desk & Night Audit - StudioRes by Marriott an Extended Stay Hotel We are looking for people that have a passion for excellent customer care! Lightspeed experience desirable but not required. Working at the Front Desk means you are THE hub of hotel activity and manage more guest interactions than any other member of the staff. Your role is key to the overall quality of a guest's stay. Your keen sense of being proactive, responsive and caring literally will define the Guest Experience. This is a hands-on position where every department supports each other. If you've ever said, "That's not my job" then this isn't the job for you! If you enjoy engaging with others, have a winning personality and high sense of responsibility - this position is perfect for you! We have a great company culture at Common Oaks and Concord Hospitality. We value everyone and treat them with respect--team members and guests alike. You take pride in your work, the Hotel, and your employer to make sure we exceed our guests' expectations. If this describes you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Requirements

Have a passion for excellent customer care
Enjoy engaging with others
Have a winning personality
Have high sense of responsibility

Nice To Haves

Lightspeed experience

Responsibilities

Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively manage guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures

Benefits

We offer competitive wages.
Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

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