Front Desk Administrator (Full-time)

Agentis Longevity•West Des Moines, IA

3d•$18 - $22•Onsite

About The Position

Front Desk Administrator We’re Mantality Health, an Agentis Longevity Practice Agentis Longevity is pioneering care in hormone optimization therapy, peptides, exosomes, and other longevity-centric treatments – advancing patients to live longer, healthier, happier lives. We are here to transform longevity care as a trusted clinical partner for you. Mantality Health is one of our premier men’s and women's health clinics across the Midwest delivering exceptional clinical care to our patients over the past 10+ years. We are dedicated to helping our patients live more powerful lives through hormone replacement therapy & additional medical services. We’re Looking for You As a Front Desk Administrator at Agentis / Mantality Health, you are the first and last impression of our clinic experience. You play a critical role in creating a welcoming, organized, and high-touch environment for every patient. You ensure smooth clinic operations by managing scheduling, patient flow, communication, and administrative tasks all while supporting the clinical and sales teams to deliver a seamless patient journey. This role is detail-oriented and service-driven, with success measured by patient satisfaction, scheduling accuracy, operational efficiency, and collaboration across the clinic team. Who You Are You embody Agentis & Mantality values and demonstrate the key competencies that ensure an exceptional patient experience and strong team collaboration. You thrive in a fast-paced clinical environment, take pride in organization and professionalism, and bring a positive, patient-first mindset to everything you do.

Requirements

1–2+ years of experience in a front desk, administrative, or patient-facing healthcare role.
Exceptional customer service and interpersonal communication skills.
Strong organizational skills with the ability to multitask and prioritize.
Experience with scheduling systems or practice management software; CRM experience is a plus.
Professional demeanor with a patient-first mindset.
Interest in health, wellness, and longevity medicine.

Responsibilities

Greet patients warmly and professionally, ensuring a welcoming first impression.
Manage patient check-in and check-out processes with accuracy and efficiency.
Answer phones, texts, and emails promptly, directing inquiries appropriately.
Maintain a calm, confident, and supportive presence in a fast-paced clinic environment.
Schedule, confirm, and manage appointments to optimize clinic flow and provider availability in partnership with the Longevity Guides at the Agentis support office, who handle initial outreach and scheduling.
Collect and verify patient information, consents, and documentation.
Process payments, memberships, and packages in coordination with the Longevity Guide.
Maintain accurate patient records within the practice management system.
Support providers and clinical staff by ensuring rooms, schedules, and patient flow are prepared and aligned.
Communicate patient needs, delays, or concerns to the appropriate team members.
Assist with inventory tracking, office supplies, and general clinic organization.
Partner with the Longevity Guide to ensure smooth handoffs and continuity of care.
Uphold Agentis and Mantality brand standards in appearance, communication, and service.
Share basic information on services, promotions, and next steps when appropriate.
Encourage patient feedback and assist with reviews, referrals, and loyalty initiatives as directed.