Front Desk Administrator

Community Choice Financial Family of Brands•Carrollton, TX

20h•Onsite

About The Position

The Front Desk Administrator is responsible for serving as the face of the organization whenever anyone walks through our doors. Your sunny personality will become vital to providing excellent customer service to our visitors, answering their questions, and directing them to the appropriate location. Your organizational skills will allow you to support and assist our front office and Business Operations Department. Your primary responsibilities will include ensuring that each guest feels valued and attended to promptly.

Requirements

Must have a positive attitude and be able to work in a pace changing environment
Proactive self-starter and team player with dedication to providing the highest level of service and support to internal and external customers
Minimum 0-3 years of experience as a Front Desk Coordinator, Receptionist, or in Customer Service
Exercise judgment with respect to urgency, confidential information, and potential problems
Must have experience handling a phone switchboard
Must have a professional demeanor and strong customer service skills
Strong ability to multi-task
Strong written and verbal communication skills with the ability to interact with and relate to team members of all professional levels
Must be proficient in Microsoft Office Suite
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the store, and the operation of mechanical controls, such as a keyboard.

Responsibilities

Email Management:Handle incoming e-mails with efficiency, directing each message to the appropriate party to ensure smooth communication.
Meeting Coordination:Schedule meetings and manage the availability of conference rooms, facilitating seamless collaboration among team members. Manage the stocking of four conference rooms, efficiently processing orders for the corporate office and gaining the appropriate approvals for the orders.
Employee Relations: Facilitate new employee onboarding and interviews with job candidates, and coordinate vendor meetings.
Team Collaboration: Support over 300 employees in various departments as needed, demonstrating a courteous and professional demeanor while receiving and accurately documenting any issues that may arise. Collaborate with our corporate building technician.
Visitor Engagement:Greet and assist all visitors in a friendly and professional manner, ensuring they are well taken care of during their time in the building.
Administrative Support: Perform a variety of day-to-day administrative tasks that may vary based on the company's needs, providing essential support to various departments as required. Assist in multiple projects and tasks simultaneously.
Reception Area Management: Maintain the front reception area and other common spaces, ensuring they are clean, organized, and presentable always.
Document Handling: Scan and manage documents as requested, ensuring accuracy and confidentiality.

Benefits

Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
PTO that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!
Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.