Front Desk Administrator

Nelson Elder Care Law•Marietta, GA

About The Position

Front Desk Administrator- Great Hours with a caring firm! How would you like to join a team that allows you to serve others? At Nelson Elder Care Law, we are committed to serving by living our core values! Client Committed, Own It, Humbly Confident, Get Stuff Done Right, and Flocking Together! The purpose of this role is to help families by managing the office calendar and meeting space to ensure clients have a warm welcome and a smooth onboarding experience. The primary responsibilities are to provide a warm welcome to all visitors, manage calendars and meeting rooms, facilitate client onboarding with payment and EA tracking, and client communication.

Requirements

Ability to multitask in a fast-paced environment.
Must be able to maintain a pleasant and calm demeanor under stress/uncertainty.
Excellent verbal communication skills.
Excellent interpersonal and customer service skills.
Strong attention to detail.
Basic understanding of administrative and clerical procedures and systems.
Proficient with CRM database, Microsoft Office, and Mac OS.

Responsibilities

Greet clients, guests, attorneys, and employees.
Create a positive and professional first impression on behalf of the firm.
Welcome visitors, ensuring they are comfortable, offering beverages, snacks, and restrooms.
Keep the front office and entrance, internal and external, areas clean and stocked.
Responsible for ensuring the conference rooms' furniture, technology, window treatments, and appliances are cleaned and stocked.
Ensure restrooms are stocked, clean, and working correctly
Schedules calls and meetings, assuring the legal teams’ calendars are accurately maintained, organized in an achievable, logical, and efficient manner.
Proactively manage the calendar to avoid conflicts.
Prepares and ensures the execution of engagement agreements as directed by the legal team.
Processes client payments accurately and before the end of the day.
Process all incoming mail, deliveries, and packages, and ensure they get to the proper person; and assist with outgoing mail.
Open and create the client files, both open electronic files in Client Management Software and the cloud, and create a physical file.
Help Client Relationship Managers and the Legal team prepare for daily meetings by preparing files and placing the information on the appropriate desk before they arrive each morning.
Update Client Management Software tasks daily.
Perform other general office duties as requested.