Front Desk & Administrative Support - Cannabis Retail
About The Position
At DACUT, the front desk is not an entry-level position — it is a leadership-facing, customer-first role that sets the tone for the entire store experience. We are seeking a polished, highly personable, and detail-oriented professional who thrives in hospitality-driven environments and excels at customer engagement, organization, and supporting leadership teams. This role blends reception, customer experience, and executive-style administrative support for store management. You will be the first impression, steady presence, and operational anchor of the retail floor — welcoming guests, supporting managers, and ensuring the store runs smoothly, compliantly, and with intention.
Requirements
- Naturally warm, confident, and engaging demeanor
- Highly organized with strong attention to detail
- Excellent verbal and written communication skills
- Ability to multitask gracefully in a fast-paced environment
- Comfort working closely with management and leadership
- Professional appearance and presentation
- Must be 21+ and able to pass required background checks
- Proficiency with computers, scheduling tools, and POS systems
Nice To Haves
- Cannabis experience is a plus, but not required — training provided
- Experience in Hospitality, concierge, front desk, or luxury retail
- Experience in Administrative, executive assistant, or office coordination roles
- Experience in Customer experience–driven environments (hotels, restaurants, boutiques)
Responsibilities
- Deliver a warm, confident, and professional welcome to every guest
- Manage compliant customer check-ins with accuracy and discretion
- Maintain a calm, polished presence during high-volume periods
- Serve as the final touchpoint for customer satisfaction before departure
- Communicate promotions, loyalty programs, and store updates clearly
- Answer questions with confidence, or seamlessly escalate to management
- Represent the DACUT brand with professionalism, poise, and hospitality
- Act as a trusted support partner to store leadership
- Assist with scheduling coordination, internal communication, and daily flow
- Track observations, customer feedback, and operational needs
- Help maintain organized front-of-house systems and documentation
- Monitor lobby flow, wait times, and guest experience
- Assist with light inventory coordination and administrative tasks
- Support website accuracy and promotional visibility when needed
- Research competitor offerings and relay insights to management
- Uphold all state cannabis regulations with precision
- Handle sensitive information with discretion and professionalism
- Maintain accurate records and documentation at all times
Benefits
- Health, dental, and vision insurance
- Employee product discounts
- Ongoing training and growth opportunities
- A professional, respectful, and team-driven culture
- A role where your presence, judgment, and people skills truly matter
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
