Front Desk Administrative Assistant

D1 Training - Baton Rouge

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About The Position

We are seeking a friendly, energetic, and sales-driven Front Desk Gym Receptionist to be the first point of contact for our members and guests. This role combines excellent customer service with membership sales, administrative support, and facility operations to ensure a welcoming and professional environment.

Requirements

• High school diploma or equivalent (required)
• Previous customer service or sales experience (preferred)
• Experience in fitness, hospitality, or retail is a plus
• Strong communication and interpersonal skills
• Comfortable working with sales targets
• Basic computer and POS system skills

Nice To Haves

• Previous customer service or sales experience (preferred)
• Experience in fitness, hospitality, or retail is a plus

Responsibilities

• Greet members and guests warmly upon arrival
• Answer phone calls, emails, and inquiries professionally
• Check members in and verify memberships
• Schedule personal training sessions and classes
• Handle guest passes and visitor registrations
• Maintain a clean, organized front desk area
• Promote and sell gym memberships and packages
• Conduct facility tours for prospective members
• Explain pricing, benefits, and promotions
• Follow up with leads and inquiries
• Meet or exceed monthly sales targets
• Upsell personal training, classes, and retail items
• Process payments, renewals, and cancellations
• Maintain accurate member records
• Manage daily cash and credit transactions
• Prepare basic reports as needed
• Assist with inventory and retail display
• Monitor lobby and common areas for cleanliness and safety
• Enforce gym policies and procedures
• Report maintenance issues to management
• Support staff and management as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED