Front Desk/Administrative Support

Middletown Housing Authority • Middletown, CT

1d

About The Position

Position Summary: The Front Desk/Administrative Support position serves as the first point of contact for visitors and callers to the Middletown Housing Authority (MHA). This role is responsible for performing a variety of front desk and administrative support functions including greeting visitors, answering phones, filing, and assisting with the intake and data entry of housing. This is a full time position.

Requirements

• High School Diploma or GED required.
• Basic computer skills, including familiarity with Microsoft Office (Word, Excel, Outlook).
• Ability to operate standard office equipment (telephone, copier, scanner, etc.).
• Strong organizational skills with attention to detail.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Professional appearance and demeanor.
• Valid Connecticut Driver's License.

Nice To Haves

• Previous customer service or front desk experience preferred.
• Bilingual skills (English/Spanish) a plus.

Responsibilities

• Greet and direct visitors in a courteous and professional manner.
• Answer incoming calls, route calls appropriately, and take messages as needed.
• Respond to basic inquiries and provide general information to the public.
• Accept and date-stamp incoming documents and applications.
• Assist with filing, organizing, and maintaining office records.
• Perform data entry
• Maintain the cleanliness and organization of the front desk and lobby area.
• Assist staff with clerical and administrative support tasks as assigned.
• Adhere to confidentiality and privacy regulations when handling sensitive information.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED