Front Desk & Administrative Support - Cannabis Retail

DACUT • Detroit, MI

1d

About The Position

At DACUT, the front desk is not an entry-level position — it is a leadership-facing, customer-first role that sets the tone for the entire store experience. We are seeking a polished, highly personable, and detail-oriented professional who thrives in hospitality-driven environments and excels at customer engagement, organization, and supporting leadership teams. This role blends reception, customer experience, and executive-style administrative support for store management. You will be the first impression, steady presence, and operational anchor of the retail floor — welcoming guests, supporting managers, and ensuring the store runs smoothly, compliantly, and with intention.

Requirements

• Naturally warm, confident, and engaging demeanor
• Highly organized with strong attention to detail
• Excellent verbal and written communication skills
• Ability to multitask gracefully in a fast-paced environment
• Comfort working closely with management and leadership
• Professional appearance and presentation
• Must be 21+ and able to pass required background checks
• Proficiency with computers, scheduling tools, and POS systems

Nice To Haves

• Cannabis experience is a plus, but not required — training provided

Responsibilities

• Deliver a warm, confident, and professional welcome to every guest
• Manage compliant customer check-ins with accuracy and discretion
• Maintain a calm, polished presence during high-volume periods
• Serve as the final touchpoint for customer satisfaction before departure
• Communicate promotions, loyalty programs, and store updates clearly
• Answer questions with confidence, or seamlessly escalate to management
• Represent the DACUT brand with professionalism, poise, and hospitality
• Act as a trusted support partner to store leadership
• Assist with scheduling coordination, internal communication, and daily flow
• Track observations, customer feedback, and operational needs
• Help maintain organized front-of-house systems and documentation
• Monitor lobby flow, wait times, and guest experience
• Assist with light inventory coordination and administrative tasks
• Support website accuracy and promotional visibility when needed
• Research competitor offerings and relay insights to management
• Uphold all state cannabis regulations with precision
• Handle sensitive information with discretion and professionalism
• Maintain accurate records and documentation at all times

Benefits

• Health, dental, and vision insurance
• Employee product discounts
• Ongoing training and growth opportunities
• A professional, respectful, and team-driven culture
• A role where your presence, judgment, and people skills truly matter

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed