Front Desk Administrative Assistant

SouthLight•Raleigh, NC

37d•$18

About The Position

In collaboration with SouthLight's Opioid Treatment Program, the Administrative Assistant serves as a first point of contact and information source for new and existing participants at SouthLight's Garner Road Outpatient Treatment Center. This position is responsible for a variety of day-to-day operations including, but not limited to: greeting clients and visitors, answering and routing calls, providing check in/check out services to participants, collecting copays and service fees and keeping paperwork organized. Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community. Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays.

Requirements

Minimum of HS diploma or GED
Minimum one year of experience in front office, customer service or related field. Behavioral health experience a plus
Professional interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Highly organized and detail-oriented
Demonstrated ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change in a fast-paced environment
Commitment to strong customer service focus rooted in empathy
Excellent time management and prioritization skills to handle and manage high volume of calls
Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activities
Ability to use an electronic medical record system
Comfortable with MS Office Suite and windows-based applications

Nice To Haves

Behavioral health experience a plus

Responsibilities

Provide superior customer service to all participants, staff and visitors in a courteous, welcoming and professional manner
Manage participant flow by providing timely check-in procedures upon arrival
Answer incoming calls, providing information regarding treatment services, screening prospective patients and general inquires; transferring calls to the appropriate source as needed
Utilize electronic medical record and advanced clinic automation methadone software to ensure information received is accurate, timely, and moved through the approval process efficiently
Collect outstanding balances, coinsurances, deductibles, copays and self-pay balances and accurately post payments
Reconcile daily receipts and money collected with end of day reports to confirm money balances and prepare individual deposit

Benefits

incredible health insurance options
medical benefits the first of the month 30 days after hire date
Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match
10 paid holidays
PTO hours which accrue at a rate of 10 hours per month
eligible to enroll in our 401(k) plan which has a 4% match after 6 months
Company paid life insurance
short and long term disability
in house and paid training opportunities
additional pay for working holidays