Front Desk Administrative Assistant – Day Program (Human Services | IDD Services)

INNOVATIVE LIFE HEALTHCARE LLC•Washington, DC

3d•Onsite

About The Position

Now Hiring: This is a Human Services role supporting a Day Program serving individuals with intellectual and developmental disabilities (IDD). Innovative Day is seeking a Front Desk Administrative Assistant/Office Coordinator to support daily administrative operations in a fast-paced, compliance-driven environment. This position is ideal for someone with experience in administrative support, front desk operations, healthcare administration, human services, office coordination, customer service, scheduling, and documentation management.

Requirements

High school diploma or equivalent
2+ years administrative or front desk experience
2+ years experience in human services, healthcare, or IDD
Strong organization, multitasking, and communication skills
Proficiency in Microsoft Office
Ability to maintain confidentiality
Must meet DC Department of Health (DOH) requirements
Background check and fingerprinting required
TB clearance as applicable
Support documentation, audits, and compliance tracking
Assist with staff credential tracking (CPR/First Aid, trainings)

Nice To Haves

Experience in day programs or healthcare settings
Experience with EHR systems
Experience with compliance tracking and scheduling

Responsibilities

Provide front desk support and greet visitors, staff, and families professionally
Perform administrative duties including filing, scheduling, scanning, and data entry
Maintain organized records, files, and documentation
Track attendance and participant records
Assist with intake and discharge paperwork
Monitor billing-related documentation for accuracy
Maintain staff files and credential tracking
Support calendar management and deadlines
Assist with office supplies and inventory
Communicate with families, providers, and team members
Support EHR documentation and compliance tasks