Front Desk Administrative Assistant/Office Coordinator (IDD/DDD Day Program – Human Services)

INNOVATIVE LIFE HEALTHCARE LLC • Burlington Township, NJ

3d

About The Position

Innovative Life of New Jersey is seeking a Front Desk Administrative Assistant / Office Coordinator to support programs serving individuals with intellectual and developmental disabilities (IDD) under New Jersey DDD services. This role plays a critical part in maintaining daily operations, ensuring compliance, and supporting a structured, fast-paced program environment.

Requirements

• High school diploma or equivalent
• 2+ years administrative or front desk experience
• 2+ years' experience in human services or healthcare
• Strong organizational and multitasking skills
• Strong communication and professionalism
• Microsoft Office proficiency
• Ability to maintain confidentiality

Nice To Haves

• Experience in IDD or day program settings
• Experience with EHR systems such as Therap
• Familiarity with Medicaid or compliance environments
• Experience supporting audits or credential tracking

Responsibilities

• Serve as primary front desk contact for visitors, staff, and families
• Provide administrative support including scheduling, filing, scanning, and data entry
• Track attendance, participant records, and documentation
• Support intake and discharge processes ensuring accuracy
• Monitor billing and documentation for timely submission
• Maintain staff credentialing files and compliance tracking
• Assist with onboarding, background checks, and documentation
• Support EHR systems (Therap preferred)
• Assist with audits, compliance tracking, and reporting
• Maintain professional office environment
• Coordinate communication across teams, families, and providers

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Paid Time Off (PTO) and Paid Holidays
• 401(k) Retirement Plan (with employer match, if applicable)
• Company-paid Life Insurance and optional supplemental coverage
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Professional Development and Training Opportunities
• Employee Referral Bonus Program (if applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees