Front Desk Administrative Assistant

Orchard Place•Des Moines, IA

31d•$16

About The Position

At Orchard Place, we are dedicated to building a brighter future for children and families through compassionate care, early intervention, and community integration. Join our team and be part of a mission-driven organization that values diversity, inclusion, and continuous improvement.

Requirements

You will need a High School Diploma or GED to qualify. Associates Degree preferred.
Medical office experience
Knowledge of Microsoft Word and Excel
Excellent interpersonal communication skills and ability to interact with a variety of people from diverse backgrounds
Criminal and Abuse Registry checks completed as required by Orchard Place's licensing and accreditation standards.
Must have valid driver's license.

Responsibilities

Greets children, parents and visitors in a positive manner and informs therapist/doctor of arrival.
Answers multi-line phone, directs calls to proper persons and takes messages when needed.
Schedules use of agency vehicles, laptops, meeting rooms and meeting locations.
Maintains staff phone list and roster of current residents.
Accepts donations for the agency and distributes them to the responsible parties. Directs deliveries to all the correct areas and/or persons as well as assists departments with secure mail pickups. Process and deliver all mail, ensuring proper distribution.
Inventories supplies and reorder as needed.
Manages insurance and Medicaid ID cards. Collects Client Participation monies from families.
Updates address changes in electronic health record and communicates to all parties with updated documentation distribution.
Processes all census weekly/end of month for all residential units and sends to corporate for billing.
Notifies and processes insurance letters of authorizations/denials.
Processes and distributes all medical records requests.
Assists admissions team with preparing admit documents, faxes and scanning. Maintains admission/referral/discharge paperwork packets.