Front Desk Administrative Assistant

Home Health Care, Inc.•Bloomington, MN

2d•$22 - $25•Onsite

About The Position

We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Agent / Administrative Assistant at our home office in Golden Valley. As a family of healthcare companies, customer service and in-person interactions set the standard for who someone is connected with next inside our organization. The front desk is the heartbeat of our office, and we look for individuals who bring warmth, professionalism, and positive energy to every interaction. We also value strong tenure on resumes, as consistency and long-term relationship-building are key components of success in this role. As the first point of contact for clients, caregivers, and visitors, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our administrative functions. This position requires excellent communication skills, multitasking abilities, and a compassionate approach to serving our clients and caregivers.

Requirements

High school diploma or equivalent required
Prior front desk or administrative support experience, ideally in healthcare or home care
Strong organizational and time management skills
Excellent verbal and written communication abilities
Proficiency with office equipment and Microsoft Office Suite
High attention to detail in data entry and record keeping
Ability to maintain confidentiality and follow privacy regulations
Calm, patient, and professional demeanor
Ability to adapt in a fast paced, team-oriented environment

Nice To Haves

Additional administrative or customer service training preferred

Responsibilities

Greet and welcome clients, caregivers, and visitors in a warm and professional manner
Answer and direct incoming calls, taking messages and delivering them promptly
Manage the reception area, ensuring it is clean, organized, and well stocked
Maintain a friendly and professional atmosphere, making all individuals feel valued
Assist with administrative tasks including data entry, filing, and document management
Prepare and distribute correspondence, memos, and reports
Maintain accurate client and caregiver records in compliance with privacy regulations
Support billing and invoicing processes, including verification of information
Provide exceptional service to clients, caregivers, and visitors
Address questions or concerns promptly and professionally
Act as a liaison between clients, caregivers, and leadership
Maintain a compassionate and empathetic approach in all interactions