Front Desk Admin

America Works of New York•New York, NY

13h•$24 - $50,000•Onsite

About The Position

We are seeking a friendly, organized, and proactive Front Desk Administrator to join our team. The ideal candidate will be the first point of contact for visitors and clients, providing exceptional customer service while handling a variety of administrative tasks. This role requires strong communication skills, attention to detail, and the ability to manage multiple responsibilities efficiently.

Requirements

Minimum of 4-year degree, relevant experience and/or advanced studies in social services a plus
Proven experience as a front desk receptionist or similar role in a professional setting.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., fax machines, printers).
Strong communication and interpersonal skills, with the ability to interact effectively with diverse groups.
Excellent organizational skills and attention to detail.
Ability to handle confidential information with discretion.
Capable of multitasking and managing time effectively in a fast-paced environment.
Must complete and pass the U.S. Social Security Administrations Suitability Process

Nice To Haves

College diploma; additional education or training in office administration is a plus.
Previous experience in an administrative role or customer service environment preferred.
Strong communication skills, both verbal and written.
Proficient in Microsoft Office Suite (Word, Excel, Outlook), Salesforce and experience with office equipment (e.g., printers, scanners).
Excellent organizational skills with attention to detail and the ability to multitask.
A commitment to providing exceptional client service and a desire to support individuals in their career development.
Security training / Security license preferred but not required

Responsibilities

Greet and welcome visitors in a professional and courteous manner.
Answer and direct phone calls to appropriate staff members.
Handle inquiries and provide information about the company's services and policies.
Conduct 40-100 outbound calls daily to support program outreach and new client enrollment.
Manage scheduling and appointment bookings for staff.
Maintain and update office records and files.
Process and distribute incoming and outgoing mail.
Perform basic administrative tasks such as data entry, filing, and office supply management.
Ensure the front desk area is clean and organized.
Assist with onboarding new employees and coordinate office events.
Address and resolve any client or visitor issues in a timely and effective manner.