Front Counter Sales Associate

Ernest Maier Block • Annapolis, MD

13h • Onsite

About The Position

Overview: The Counter Sales Associate plays a crucial role in providing outstanding customer service, whether customers visit our stores or contact us via phone. This position involves understanding customer needs, familiarizing oneself with product offerings and inventory, and ensuring a smooth sales process for customers. The primary goal is to leave customers satisfied and with a positive impression of our service. Key Responsibilities: Customer Service: Promptly greet customers and answer phone inquiries. Efficiently address all customer requests and inquiries. Order Management Manage delivery schedules and collaborate with yard, dispatch, and outside sales teams to ensure seamless service. Follow up with customers in a timely manner. Relationship Building: Cultivate strong relationships with customers while maintaining a courteous and professional image. Sales Transactions: Accurately process sales transactions in accordance with company policies regarding pricing, discounts, and payment terms. Product Knowledge: Maintain knowledge of inventory, including hardware and special orders, and understand how products are utilized. Additional Duties: Assist with inventory management and perform other assigned responsibilities.

Requirements

• Strong math, language, and reading skills
• Basic computer proficiency may be required
• High school diploma or GED is mandatory
• Exceptional organizational and interpersonal communication skills
• Ability to work independently and efficiently in a fast-paced environment
• Physically capable of standing and walking for extended periods
• Capable of lifting and moving items up to 50 pounds

Nice To Haves

• Bilingual (Spanish) is a plus
• Knowledge of the construction/building industry is an advantage

Responsibilities

• Provide outstanding customer service
• Understand customer needs
• Familiarize oneself with product offerings and inventory
• Ensure a smooth sales process for customers
• Promptly greet customers and answer phone inquiries
• Efficiently address all customer requests and inquiries
• Manage delivery schedules
• Collaborate with yard, dispatch, and outside sales teams
• Follow up with customers in a timely manner
• Cultivate strong relationships with customers
• Maintain a courteous and professional image
• Accurately process sales transactions
• Maintain knowledge of inventory
• Assist with inventory management
• Perform other assigned responsibilities

Benefits

• Comprehensive health insurance, including dental and vision coverage
• Retirement plan (401(k)) with employer match
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED