KERING EYEWEAR French Speaking Customer Service Ambassador

Kering•Bridgewater, NJ

23h

About The Position

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. We are currently seeking a French Speaking Customer Service Ambassador who will report to the Customer Service Ambassadors Manager based out in our Bridgewater (NJ) Office. Your opportunity Managing the order to cash flow of the allocated customer portfolio in a timely and accurate way. Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies

Requirements

2 years of work experience in a B2B customer service environment preferred
Proven customer facing experience
Good business knowledge of order-to-cash flows. Working knowledge of Incoterms and customs rules.
Fluent in French & English
Good working knowledge of Microsoft Office (Excel, Power Point, Word)
Team player
Customer-oriented
Problem solving
Negotiation-oriented
Focus on results
Self-motivated
Passion and enthusiasm
Curiosity and innovation
Clear and open communication
Trustworthy

Nice To Haves

Sales experience within a controlled environment of advantage
Experience with SAP implementation of advantage

Responsibilities

Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Managing order flow from order acquisition to order entry in compliance with agreed trade terms
Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Managing backorders ensuring a clean sheet
Managing goods returns in compliance with agreed trade terms
Acting as customer’s first point of contact in case of commercial, logistics, product claims
Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
Issuing sales/customer-related reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
Participating to ad hoc sales-related activities and/or projects

Benefits

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.
Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

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