Customer Service Ambassador

Propark Mobility • Washington, DC

11d • $22 • Onsite

About The Position

Customer Service Ambassador What we're looking for: Responsible individual willing to advance in their career Self-starter who can handle challenges Professional individual who can communicate with team-members and clients What the role entails: Assisting customers who experience issues exiting parking facilities or using parking equipment. Troubleshooting payment errors, failed transactions, and kiosk or gate malfunctions. Providing guidance on parking systems, policies, and general inquiries. Coordinating with on-site staff or technical teams when issues require in-person support. Additional duties may be assigned as needed. These responsibilities are not limited to the above and may include additional tasks as needed. What's in it for you? We promote from within - park your career here! Free Parking! Flexible scheduling; paid Holidays and Wellness. Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member. (FT Employees) Paid vacation and an extra day-off on your birthday!! (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday) Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits. Wellness is provided according to city or state mandates For more information: https://www.propark.com/careers/ Must haves: You are at least 18 years old. Work efficiently, effectively and accurately Demonstrated analytical and problem solving skills Excellent communication skills, ability to communicate with all levels one-on-one and in public group settings Strong attention to details and accuracy Must be well organized, a self-starter and able to work independently Operations and administrative experience preferred Hands-on experience in operating MS Excel, Office & Outlook Ability to answer high volume calls in a professional manner Assist with other projects as needed This list is not all-inclusive. The full job description will be provided at your interview. Free parking while working at your assigned Propark location(s). Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Requirements

• High School Diploma
• Customer Service experience
• Basic Computer Skills
• You are at least 18 years old.
• Work efficiently, effectively and accurately
• Demonstrated analytical and problem solving skills
• Excellent communication skills, ability to communicate with all levels one-on-one and in public group settings
• Strong attention to details and accuracy
• Must be well organized, a self-starter and able to work independently
• Hands-on experience in operating MS Excel, Office & Outlook
• Ability to answer high volume calls in a professional manner
• Assist with other projects as needed

Nice To Haves

• Operations and administrative experience preferred

Responsibilities

• Assisting customers who experience issues exiting parking facilities or using parking equipment.
• Troubleshooting payment errors, failed transactions, and kiosk or gate malfunctions.
• Providing guidance on parking systems, policies, and general inquiries.
• Coordinating with on-site staff or technical teams when issues require in-person support.
• Additional duties may be assigned as needed.

Benefits

• We promote from within - park your career here!
• Free Parking!
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• Paid vacation and an extra day-off on your birthday!!
• Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees