Program Administrator (French Speaking)

OneMagnify•Detroit, MI

About The Position

OneMagnify is a global performance marketing organization working at the intersection of brand marketing, technology, and analytics. The Company’s core offerings accelerate business, amplify real-time results, and help set their clients apart from their competitors. OneMagnify partners with clients to design, implement and manage marketing and brand strategies using analytical and predictive data models that provide valuable customer insights to drive higher levels of sales conversion. OneMagnify’s commitment to employee growth and development extends far beyond typical approaches. We take great pride in fostering an environment where each of our 700+ colleagues can thrive and achieve their personal best. OneMagnify has been recognized as a Top Workplace, Best Workplace and Cool Workplace in the United States for 10 consecutive years and recently was recognized as a Top Workplace in India. Program Administration is a team of highly motivated individuals supporting the Loyalty & Incentives Practice Area in delivering high quality work associated with various client deliverables. This team is responsible for handling daily claims-processing, call handling, email administration, and facilitation of incentive and loyalty payments as it relates to client work entering OneMagnify. Program Administrators report directly to Team Supervisors and/or Senior Program Managers, and have direct exposure to the Marketing/Customer-Servicing Industry, creating numerous opportunities to develop the business acumen and skillsets associated with growing a career at OneMagnify. About You: You are fluent in verbal and written French language. You are a multi-tasker who loves a fast-paced work environment. You enjoy learning something new every day. You are passionate and motivated to work every case to its finest detail from start to finish. You consistently provide effective solutions while maintaining a positive experience for all involved.

Requirements

Excellent communication skills, both written and verbal, in both French and English language, with proactive follow-up.
Motivation to be detail oriented while effectively multi-tasking in a fast-pace environment.
Personable and energetic approach with a strong emphasis on customer/colleague correspondence.
Proficiency in Microsoft Office applications such as Microsoft Outlook, Word, and Excel.
High school diploma or general education degree (GED), or relatable experience and/or training.

Responsibilities

Support the Loyalty & Incentives Practice Area by answering inbound customer calls (in both French and English), as well as, perform outbound calls to deliver program information or acquire additional information to assist with needed resolutions.
Connect with OneMagnify team members, as well as, external customers via phone and email.
Verify program eligibility using the tools and database systems.
Create and follow-through on critical issue cases.
Support OneMagnify’s quality standards, policies, procedures and work instructions as outlined in the company quality management system documentation.
Will be required to handle confidential data including but not limited to social security numbers and personal identifiable information, such as names and addresses.