Freight Claims & Freight Analyst

Smithfield Foods • Suffolk, VA

12h

About The Position

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. As a Freight Claims & Freight Analyst , you will be responsible for identifying, investigating, and filing all international freight claims related to carrier liability in a timely and accurate manner. In this role, you will manage the full lifecycle of freight claims, including documentation, communication with carriers and internal teams, and recovery of costs. You will analyze freight issues, track and report claim status, and support continuous improvement across international transportation processes. With strong attention to detail and a data-driven mindset, you will help protect Smithfield’s financial interests while supporting high-quality service levels across our global supply chain.

Requirements

• Bachelor’s degree from an accredited four-year college or university in Accounting, Supply Chain, Finance, or a related field and 2+ years of relevant experience, or an equivalent combination of education and experience, required.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Strong decision-making abilities with a proactive, solution-oriented approach.
• Demonstrates exceptional accuracy, organization, and thoroughness in all work.
• Excellent written and verbal communication skills with the ability to influence and explain complex information clearly.
• Strong self-motivation, integrity, and professionalism with the ability to drive change where needed.
• Ability to work effectively in a fast-paced, dynamic environment while being respectful, approachable, and team-oriented.
• Solid understanding of financial and business principles.

Nice To Haves

• SAP experience, preferred

Responsibilities

• Claims Management: Compile, document, and submit formal freight claims to carriers within required timeframes; track, investigate, and escalate aging claims as needed.
• Financial Processing: Post financial entries, apply payments in SAP, and maintain accurate claim administration records.
• Reporting & Analysis: Prepare and distribute reports on freight claim aging, carrier performance, and third-party facility performance.
• Carrier & Partner Coordination: Serve as the primary point of contact for carriers to resolve claim negotiations through settlement or escalation.
• Invoice Monitoring: Monitor aging freight invoices, identify discrepancies, and escalate issues when necessary.
• Industry Knowledge & Compliance: Maintain industry knowledge through relevant organizations and complete required Claims Certification within two years.
• Support & Additional Duties: Provide ad hoc support to the Freight Settlement team and assist leadership with special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level