Freight Claims & Freight Analyst

Smithfield Foods • Suffolk, VA

2d

About The Position

As a Freight Claims & Freight Analyst, you will be responsible for identifying, investigating, and filing all international freight claims related to carrier liability in a timely and accurate manner. In this role, you will manage the full lifecycle of freight claims, including documentation, communication with carriers and internal teams, and recovery of costs. You will analyze freight issues, track and report claim status, and support continuous improvement across international transportation processes. With strong attention to detail and a data-driven mindset, you will help protect Smithfield’s financial interests while supporting high-quality service levels across our global supply chain.

Requirements

• Bachelor’s degree from an accredited four-year college or university in Accounting, Supply Chain, Finance, or a related field and 2+ years of relevant experience, or an equivalent combination of education and experience, required.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Strong decision-making abilities with a proactive, solution-oriented approach.
• Demonstrates exceptional accuracy, organization, and thoroughness in all work.
• Excellent written and verbal communication skills with the ability to influence and explain complex information clearly.
• Strong self-motivation, integrity, and professionalism with the ability to drive change where needed.
• Ability to work effectively in a fast-paced, dynamic environment while being respectful, approachable, and team-oriented.
• Solid understanding of financial and business principles.

Nice To Haves

• SAP experience, preferred

Responsibilities

• Claims Management: Compile, document, and submit formal freight claims to carriers within required timeframes; track, investigate, and escalate aging claims as needed.
• Financial Processing: Post financial entries, apply payments in SAP, and maintain accurate claim administration records.
• Reporting & Analysis: Prepare and distribute reports on freight claim aging, carrier performance, and third-party facility performance.
• Carrier & Partner Coordination: Serve as the primary point of contact for carriers to resolve claim negotiations through settlement or escalation.
• Invoice Monitoring: Monitor aging freight invoices, identify discrepancies, and escalate issues when necessary.
• Industry Knowledge & Compliance: Maintain industry knowledge through relevant organizations and complete required Claims Certification within two years.
• Support & Additional Duties: Provide ad hoc support to the Freight Settlement team and assist leadership with special projects as assigned.

Benefits

• Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
• Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
• We offer comprehensive training and professional development programs designed to help you reach your full potential.
• Our partnership with GUILD supports your continuing education with tuition assistance covering English language learning and various certificate programs, while our leadership development initiatives nurture high-potential talent.
• For those looking to build specialized skills, we offer apprenticeship programs that combine hands-on experience with focused learning.
• We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.
• Smithfield’s Education Reimbursement Program provides financial reimbursement to team members who want to further their formal education by obtaining a GED/High School Equivalency (HSE) Diploma or by pursuing an academic degree at an accredited college or university that is not a Guild learning partner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level