Claims Analyst

iA Financial Group (Industrial Alliance) • Waco, TX

1d • Hybrid

About The Position

Claims Analyst – Life, Disability & Waiver of Premium Build the future with us Are you driven by service excellence in the life and health insurance industry and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Analyst, you will play a key role in ensuring accurate, timely processing of life, disability, and waiver of premium claims while supporting policyholders, agents, and funeral homes with empathy, clarity, and professionalism. This position is a great opportunity to showcase your analytical skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you’ll accomplish with us As a Claims Analyst, you’ll be at the core of our mission.

Requirements

• Is known for their attention to detail and high accuracy
• Stands out for their research, analytical, and problem‑solving skills
• Demonstrates strong written and verbal communication abilities
• Is recognized for their ability to stay organized and manage multiple tasks under pressure
• English proficiency, as the role involves communicating with policyholders, agents, funeral homes, and internal business partners on a daily basis.

Nice To Haves

• Has 2 years of claims experience (life claims experience preferred but not required)

Responsibilities

• Process and pay claims within established guidelines, including verifying in‑force coverage and calculating death benefits, interest, dividends, premium variances, and fund interest.
• Prepare letters, update claims systems, and ensure claims are ready for processing.
• Conduct research on beneficiaries, physician and medical records, legal documents, and other data required to make accurate claims decisions.
• Process paid incontestable claims, complete related correspondence, perform accounting tasks, and maintain files.
• Approve claims up to $20,000 during the probationary period, with eligibility for higher approval limits based on performance.
• File and process reinsurance when applicable.
• Prepare and mail IRS Form 712 and maintain year‑end tax reporting data.
• Monitor suspense accounts and maintain accurate documentation.
• Cross‑train with other Claims Analysts to provide departmental support as needed.
• Communicate with customers via inbound/outbound calls, email, written correspondence, and fax to ensure successful claim resolution.
• Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
• Maintain familiarity with company products and policies and know where to obtain assistance for complex inquiries.
• Participate in special projects and assist with overflow work across Claims functions.
• Conduct all business in compliance with applicable laws, regulations, and contractual obligations, upholding ethical behavior and the Compliance Program.

Benefits

• Flexible group insurance
• Competitive pension plan
• Stock purchase plan
• Vacation and wellness/personal development days
• Telemedicine
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• Medical, Dental, and Vision Insurance
• Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
• Company-Paid Health Advocate Benefit
• Wellness Allowance
• Generous Paid Time Off Plan and Holidays
• 401(k) With Company Match
• Competitive Bonus Program
• Employee Assistance Program
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed