Free Text Billing Administrator

Allegion•Indianapolis, IN

8d•Remote

About The Position

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Free Text Billing Administrator-Remote Illinois-Remote Indiana Work Schedule: Monday-Friday 8 am-4:30 pm EST or 8 am-5 pm EST depending on length of lunch hour. Candidate will be required to work a Eastern Standard Time Zone for business needs. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Job Summary: The main responsibility of this role is to provide support to the business on the processing of credit memos and free text invoices that are a result of invoicing errors requiring corrections. The individual will be responsible for ensuring all approvals were obtained/retained prior to issuing any credit memos and full understanding of items requiring a free text invoice. These individuals will provide this support to both Service and Install and will be required to understand all billing protocols when issuing free text invoices. They will interact with the Install and Billing Supervisors as needed when working through free text invoices. Will also assist in submitting portal billing customers invoices in the customer portals.

Requirements

2+ years of billing experience a plus
Solid Computer Skills including email, MS Word, MS Excel, and electronic spreadsheet skills.
Excellent communications skills; both written and verbal
D365 Experience a plus
Ability to be detail oriented and possess strong organizational and follow-up skills.
Ability to overcome obstacles, encounter the unexpected and continue moving forward.
Ability to work well under pressure and in a fast-paced environment.
Able to work well with a team as well as individually.
Self-motivated and reliable
Must have a strong desire to learn.

Nice To Haves

2+ years of billing experience a plus
D365 Experience a plus

Responsibilities

Install Billing validation, creating the invoice, put billing package together depending on customer requirements/specifications, ensuring that the data is processed accurately and in a timely fashion.
Maintain organized, accurate, and complete billing files.
Determine method of delivery based on customer specifications.
Service Branch Billing end customer in accordance with our company policy and customer protocol.
Perform various financial transactions related to billing and support the entire billing process.
Be the key resource for billing support for credits and free text invoicing requests.
Establish and maintain professional working relationships with customers and others involved in the billing process.
Must be able to recognize confidentiality issues and protect such information from inappropriate disclosure.
Problem solving and resolution – identifying issues and following through to resolution with the necessary individuals.
Employees will also be pulled to assist with E-Billing Support immediate supervisor or manager.
Respond to external/internal emails in a timely manner.
Communicate effectively when issues arise.

Benefits

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching