Fraud Supervisor

Grow Financial Federal Credit Union

21h • Hybrid

About The Position

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams. Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Requirements

• High school diploma or equivalent required.
• Four years work experience on a quality control, compliance, collections, fraud/loss prevention and/or BSA/AML team required.
• One year of prior management experience, or demonstrated leadership experience within the CU, is required.
• Knowledge of collections, teller/branch operations, member (or customer) service or experience servicing plastic card (ATM, debit, credit card) products required.
• Exercises mature judgment and resolve problems quickly and independently.
• Maintains mature communication skills including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc) and the ability to effectively operate standard office equipment in a remote or in-office environment.

Nice To Haves

• Bachelor of Arts/Science degree from an accredited university preferred

Responsibilities

• Actively manages complex and escalated fraud cases while overseeing workflow, providing real‑time guidance, and ensuring regulatory compliance.
• Balances production work with supervisory responsibilities to ensure operational stability, consistency, and team development.
• Maintains a level of active casework and investigative responsibilities while serving in a supervisory capacity.

Benefits

• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer loans.
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees