Fraud Service Specialist
About The Position
The Fraud Service Specialist is a dynamic and specialized role that is crucial to the financial well-being of RBFCU and its members. This role focuses on assisting members with fraud related inquiries, case creation, investigations and providing exceptional service through phone and electronic communication; protecting member assets and further mitigating any additional losses. Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.
Requirements
- High School Diploma or GED
- Less than one of year of previous job related work experience
- Must be able to work a Monday - Saturday schedule
- Type and 10-key by touch
- Proficient in utilizing PC, software, and other office equipment
- Must have good communication and interpersonal skills
- Good attendance and promptness is pertinent
Responsibilities
- Receive and process real time solutions to member, non-member, and internal employee case inquiries.
- Inquiries could include but not be limited to claim status, transaction inquires, and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.
- High level comprehension of phone etiquette standards and member interview techniques.
- Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution.
- Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques.
- Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.
- Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.
- Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.
- Dedication to developing strong relationships with co-workers, management and other departments.
- Maintain basic working knowledge of RBFCU member handbook, policy and procedures, regulatory laws pertaining to the credit union, and topical knowledge for all credit union area.
- Manage individual department specific metrics and function independently within a designated team with minimal supervision.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
