Fraud/Security Specialist
About The Position
As a Fraud/Security Specialist, you will experience all aspects of German American Bank’s culture and values while working with internal and external customers to recommend and perform appropriate actions required to mitigate losses and provide a positive customer experience. You will investigate and research illegal, improper, or fraudulent activities by potential customers and/or employees of the organization. With your active engagement, you will gain a deeper understanding of banking services such as Online Banking, Bill Pay and Zelle. You will also help customers navigate situations involving suspected fraud, and fraudulent scams. A Day in the Life– Your focus will be utilizing fraud software to aid in investigation of high risk transactions across all payment channels to identify possible cases of fraud. You will be supporting our internal and external customers in a variety of ways including answering incoming calls pertaining to fraud or potential fraud to/from all German American locations, working potential fraud cases, and may act as liaison to local, state, and federal law enforcement agencies on matters related to illegal, improper, or fraudulent activity. You will also assist in pulling surveillance video footage as part of physical security duties.
Requirements
- Bachelor’s Degree in Criminal Justice or business related field.
- Minimum of 2 years’ financial services experience
- Basic understanding of fraud detection and prevention
- Ability to travel for early career training purposes
- Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, meet deadlines, grasp technical information quickly, and work independently and as a team member
- Attention to detail and ability to work well in teams and individually
- Ability to multi-task
- Proficiency in Microsoft Word and Excel
Nice To Haves
- Previous customer service experience in a professional setting
- Bilingual/Multilingual
- Knowledge of Banking
- Experience with Fraud detection software
Responsibilities
- Utilizing fraud software to aid in investigation of high risk transactions across all payment channels to identify possible cases of fraud.
- Answering incoming calls pertaining to fraud or potential fraud to/from all German American locations
- Working potential fraud cases
- Act as liaison to local, state, and federal law enforcement agencies on matters related to illegal, improper, or fraudulent activity.
- Assist in pulling surveillance video footage as part of physical security duties.
Benefits
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays and bereavement leave
- Education assistance program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
- Logo wear discounts
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
