Fraud Specialist
About The Position
SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. SHAZAM is looking for a Fraud Specialist to join our team. In this role, you will work as a call center professional to help identify and reduce fraud to protect cardholder accounts and minimize financial risks to our financial institutions. This position is remote and starts at $20.00/hour plus shift differential.
Requirements
- Experience in banking, financial services, or fraud detection is helpful but not required.
- Demonstrated reliability and dependability in a metrics-driven environment.
- Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.
- Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
- Experience in using Microsoft Office.
- Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.
Responsibilities
- Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
- Acquire a comprehensive understanding of fraud case management through our fraud detection system.
- Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.
- Demonstrate professional and respectful interaction with internal and external customers.
Benefits
- Monthly incentive pay, with an annual employee bonus program.
- Pay differential for bilingual individuals.
- Supportive, collaborative, inclusive, and diverse workforce.
- Career learning, development, and growth opportunities.
- Culture of respect and dignity, teamwork, honesty, and integrity.
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
- Professional Certification Bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
