Fraud Security Specialist II

German American Bancorp • Jasper, IN

8d • Onsite

About The Position

As a Fraud Specialist II, you investigate complex fraud cases by analyzing accounts, transactions, and alerts to prevent financial loss. You handle high-risk situations, make informed decisions, communicate directly with customers, and maintain detailed case documentation while navigating multiple systems and regulatory requirements. This role goes beyond entry-level fraud work, with a strong focus on risk assessment, case resolution, and supporting broader fraud prevention efforts.

Day in the Life – Your focus will be to investigate complex fraudulent activity by reviewing suspicious transactions, analyzing risk, and making informed decisions that balance customer experience with loss prevention. You will communicate with customers and partners through inbound and outbound calls, document findings, manage cases from detection through resolution, and ensure compliance with BSA and internal policies. The position also involves collaborating with business lines, law enforcement, and leadership while supporting fraud prevention efforts and providing guidance or mentorship as needed.
What it Takes – To thrive in this role you must have:
Analytical & Decision-Making Skills: Strong ability to identify patterns, assess risk, and conduct in-depth research, with the judgment and autonomy to make independent decisions on complex, high-risk cases and resolve both immediate fraud threats and longer-term issues.
Communication & Collaboration: Excellent verbal and written communication skills to clearly engage with customers and stakeholders, document findings, and support effective reporting and cross-functional collaboration.
Technical Proficiency & Adaptability: Comfort navigating multiple systems and software tools, with the adaptability to perform effectively in a fast-paced, evolving environment while managing increasingly complex scenarios.

Requirements

• Analytical & Decision-Making Skills: Strong ability to identify patterns, assess risk, and conduct in-depth research, with the judgment and autonomy to make independent decisions on complex, high-risk cases and resolve both immediate fraud threats and longer-term issues.
• Communication & Collaboration: Excellent verbal and written communication skills to clearly engage with customers and stakeholders, document findings, and support effective reporting and cross-functional collaboration.
• Technical Proficiency & Adaptability: Comfort navigating multiple systems and software tools, with the adaptability to perform effectively in a fast-paced, evolving environment while managing increasingly complex scenarios.

Nice To Haves

• Previous customer service experience in a professional setting
• Bilingual
• Bachelor’s degree in criminal justice or business related field
• Experience in law enforcement

Responsibilities

• investigate complex fraudulent activity by reviewing suspicious transactions
• analyzing risk
• making informed decisions that balance customer experience with loss prevention
• communicate with customers and partners through inbound and outbound calls
• document findings
• manage cases from detection through resolution
• ensure compliance with BSA and internal policies
• collaborating with business lines, law enforcement, and leadership
• supporting fraud prevention efforts
• providing guidance or mentorship as needed

Benefits

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Educational assistance program
• Wellness benefits
• Life event coverage
• Paid parental bonding leave
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• National and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees