Fraud Prevention Specialist II

Turo

6d•$70,000 - $87,000•Hybrid

About The Position

We are a supportive, down-to-earth, and fun team of fraud and risk professionals passionate about protecting our global marketplace. Our top priority is maintaining a world-class program by leveraging leading third-party tools, staying informed on the latest industry trends, and developing our team of subject matter experts. We’re looking for an experienced, analytical, and team-oriented fraud fighter to join us. This is a rewarding role that involves all aspects of fraud detection and prevention, including reviewing users, transactions, and login activity. You’ll also handle escalated customer disputes and other issues that could affect the safety of our marketplace. You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business.

Requirements

Minimum of 5 years of experience in fraud prevention, risk management, or a related field within an e-commerce environment.
Bachelor’s degree or equivalent work experience.
Proficiency in SQL for data analysis, reporting, and identifying fraud patterns.
Familiarity with systems for fraud prevention rule management and customer authentication.
Strong ability to function effectively in a fast-paced environment and adapt quickly to change.
Excellent verbal and written communication skills with a commitment to responsiveness and exceptional customer experience.
Demonstrates Turo’s values through work product and team interactions.

Nice To Haves

Experience in a two-sided marketplace or related e-commerce platform with peer-to-peer interactions.
Certified Fraud Examiner (CFE) credential or other advanced fraud training.
Experience with Kustomer, Sift, DOMO, CRM systems, Google Docs, MS Office, and macOS.

Responsibilities

Review transactions, accounts, and activity to identify and resolve fraudulent activity in real time.
Conduct in-depth analyses of complex fraud cases using SQL and other analytical tools.
Lead detailed investigations into sophisticated or high-value fraud cases, collaborating with internal teams and external agencies when needed.
Develop and implement scalable fraud prevention workflows, strategies, and policies based on insights from case analysis and industry trends.
Manage and monitor the performance of internal systems and fraud detection rules.
Partner cross-functionally with departments such as IT, Legal, and Customer Service to implement and strengthen fraud prevention measures.
Identify high-risk attributes associated with identity theft, payment fraud, account takeover, or host fraud.
Train, mentor, and support outsourced agents and internal team members on advanced fraud detection techniques and investigation procedures.
Share knowledge and collaborate with Trust & Safety, Legal, Claims, and Global Operations teams as a fraud prevention subject matter expert.
Prepare and present detailed reports on fraud incidents, trends, and prevention strategies to senior management.
Perform other related duties as assigned.

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities