Fraud & Security Specialist I
About The Position
In the Fraud & Security Specialist role, you will serve as a vital contact for both internal and external customers, addressing and resolving various fraud and security situations with professionalism and expertise. You will collaborate closely with management, ensuring clear communication regarding reporting and compliance requirements. This essential function not only enhances the bank's ability to maintain security but also reinforces our commitment to customer-centric service. Your proactive approach will help create a safe banking environment while fostering trust and confidence among our clients and colleagues alike. Your contributions will be crucial in upholding the integrity that defines our organization.
Requirements
- Excellent customer service and problem-solving skills.
- 1 year minimum of bank operations experience.
- Ability to maintain high degree of confidentiality.
- Professional written and oral communication skills.
- Self-motivated and energetic
- Multi-task / Detail oriented
- Computer skills (Microsoft Word, Excel, FIS (Horizon, InterCept)
Nice To Haves
- Bilingual Skill Preferred: English/Korean, English/Chinese, English/Vietnamese.
Responsibilities
- Provide quality customer service to both internal and external customers.
- Performs bank fraud monitoring with various systems which include: Horizon, Oasis, EFT, Zelle, BillPay, ImageCentre
- Responsible for monitoring various reports such as Kite Suspect, Debit Card Fraud Suspect, BillPay Suspects, Zelle Suspects
- Works closely with Security Officer, Sr. Operations Manager, Operations Manager, local law enforcement agencies and other area banks involving fraud/security issues.
- Complete report tracking annual security training completion for all bank employees.
- Complete quarterly report for branch security audits.
- Create and maintain logs, records, or databases of information about fraudulent activity.
- Process debit card and Zelle fraud disputes.
- Utilize ticket portal system to resolve and track issues as created by system users
- Additional duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
