Fraud Prevention Associate I

CardWorks

2d

About The Position

This position entails the utilization of internal and external resources to proactively monitor, detect, and prevent fraudulent activities on behalf of our clients and accountholders.

Requirements

• High School Diploma or equivalent education is required
• One (1) year of related customer service experience is required, with a preference for financial servicing and or credit card fraud detection related experience
• Keyboarding proficiency
• Familiarity with Windows based computer applications
• Ability to work under pressure and at a rapid pace
• Ability to carry out written and verbal instructions
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
• Ability to multi-task is essential
• Ability to work in a dynamic team environment

Nice To Haves

• Experience with First Data Resources (FDR) and/or related platforms preferred

Responsibilities

• Monitors a fraud detection system that is designed to identify and mitigate potential fraudulent activities at an early stage
• Conducts in-depth analysis to identify emerging fraud trends and promptly communicate trends identified to fraud prevention management.
• Initiates outbound calls to account holders to confirm and validate unusual or suspicious account activities
• Contacts clients and customers via outbound calls to verify and/or provide explanations for unusual or suspicious account activity
• Provides support and counseling to account holders who have fallen victim to fraudulent activity, conducting thorough inquiries when necessary
• Reviews all aspects of suspicious activity, taking appropriate actions such as, restricting accounts, making outbound calls, sending relevant correspondence, etc.
• Generate accurate and detailed lost/stolen reports to ensure timely and effective response to potential security threats
• Performs other duties as assigned

Benefits

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED