Director, Fraud Prevention

Fidelity Investments • Merrimack, NH

5d • Hybrid

About The Position

THE ROLE Fidelity’s Risk and Control (FRC) team is seeking a hardworking, driven, and experienced risk professional to join our efforts in the fight against fraud. The Director, Fraud Governance will lead assessments of new business products and modifications to existing offerings to evaluate potential fraud risks. This role is highly collaborative and cross-functional, engaging with all lines of business—including Brokerage and Wealth, FI/FBOT, Fidelity Digital Assets, Workplace Investing, Green Pier, Enterprise Cybersecurity, and the Second and Third Lines of Defense, among others. AS DIRECTOR, FRAUD GOVERNANCE, YOU WILL BE RESPONSIBLE FOR: Coordinating evaluations of new business offerings and changes to existing products to assess potential fraud risks. Communicating, negotiating, and influencing business partners to ensure appropriate risk controls are in place. Maintaining relationships with key stakeholders and continuously reviewing and enhancing the fraud governance framework. THE EXPERTISE YOU HAVE Strong communication, influence, negotiation, and conflict resolution skills. Able to anticipate change and respond with a positive attitude and decisive action. Ability to lead teams and confidently share your perspective with senior management. A commitment to continuous learning and staying current in an evolving product landscape. Experience identifying and assessing fraud risks across business units and implementing action plans, policies, and procedural changes to mitigate those risks. Proficiency in conducting in-depth fraud risk assessments, including documenting controls, identifying gaps, creating process flows, and recommending improvements is preferred. Proven ability to track and manage action plans to ensure timely and appropriate remediation of findings.

Requirements

• Strong communication, influence, negotiation, and conflict resolution skills.
• Able to anticipate change and respond with a positive attitude and decisive action.
• Ability to lead teams and confidently share your perspective with senior management.
• A commitment to continuous learning and staying current in an evolving product landscape.
• Experience identifying and assessing fraud risks across business units and implementing action plans, policies, and procedural changes to mitigate those risks.
• Proven ability to track and manage action plans to ensure timely and appropriate remediation of findings.
• Bachelor’s degree or equivalent experience
• Experience in program and/or product management
• Strong analytical and problem-solving skills
• Ability to manage multiple responsibilities in a dynamic environment
• Execution-focused mindset with the ability to identify, communicate, and remove obstacles to progress
• Deep understanding of internal processes and controls, and a comprehensive grasp of risk functions
• Demonstrated ability to build and maintain collaborative relationships across teams
• Passion for solving complex problems, comfort with ambiguity, and ability to develop innovative risk mitigation strategies using advanced analytical thinking
• Operational and technological orientation, with the ability to support control analysis, development, and monitoring
• Ability to lead multiple projects simultaneously and perform under pressure to meet tight deadlines
• Excellent verbal and written communication skills, with the ability to present recommendations to business partners and senior leadership
• Advanced proficiency with word processing, spreadsheets, process flow tools, and presentation software

Nice To Haves

• Proficiency in conducting in-depth fraud risk assessments, including documenting controls, identifying gaps, creating process flows, and recommending improvements is preferred.
• Familiarity with governance, risk, and compliance (GRC) tools such as Archer is preferred

Responsibilities

• Coordinating evaluations of new business offerings and changes to existing products to assess potential fraud risks.
• Communicating, negotiating, and influencing business partners to ensure appropriate risk controls are in place.
• Maintaining relationships with key stakeholders and continuously reviewing and enhancing the fraud governance framework.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees